Customer Support

At Crocs, we prioritize your satisfaction and are always here to assist with any inquiries or issues. If you need help with your order, product ​information, or any other concern, our customer support team is ready to assist

• Email: CrocsCares@crocs.com
  
• Phone: 034.345.828
  
• Available: Monday - Friday, 9 AM - 6 PM (local time)
  
• Response Time: We aim to respond to all queries within 24-48 hours on business days.
  
• Support Channels: You can reach us via email, phone, or through our website’s live chat. If you need in-person support, please visit one of ​our retail locations or contact our support team for more details.
  

Exchange Policy

Conditions for Exchange/Return

We understand that sometimes things don’t work out. Crocs offers easy exchanges and returns under the following conditions:

Eligible Items:

• You may exchange or return products that are unworn, unused, and in their original packaging.
  

• Return/Exchange Reasons:
  
• The product does not match the size, color, or style ordered.
  
• The product arrived damaged or with defects such as tears, cracks, or other visible issues.
  

• Timeframe:
  
• Notification: Please notify us within 7 days of receiving your order if you would like to exchange or return an item.
  
• Return/Exchange Deadline: Products must be returned to us within 30 days from the date of delivery.
  

• How to Exchange/Return:
  
• In-store: Visit a Crocs store to exchange or return items.
  
• By Mail: Ship the item to our return address using a postal service of your choice. You will be responsible for the return shipping ​costs unless the product was damaged or defective.
  

For more details, please contact our customer support team.

Shipping Policy

Scope of Application

This shipping policy applies to all orders placed on the Crocs website and through our official retail partners.

Delivery Time

• Standard Shipping: 3-7 business days from the date of order confirmation.
  
• Express Shipping: 1-3 business days (additional charges apply).
  

Delivery times may vary based on your location and external factors like weather or holidays.

Shipping Fees

• Standard Shipping: Fees are calculated at checkout based on your location and order size.
  
• Free Shipping: Available on all orders over [Amount], or during special promotional periods.
  

Order Tracking

Once your order has shipped, we will send you a tracking number via email so you can monitor your delivery.

Privacy Policy

Crocs is committed to protecting your privacy. Below is how we handle your personal data:

Information We Collect

When you make a purchase, register for an account, or subscribe to our newsletter, we collect your name, shipping address, phone number, ​and email. Additionally, we collect payment details when you complete an order.

How We Use Your Information

• Processing and delivering orders.
  
• Providing customer support.
  
• Sending promotional materials and updates (only if you opt-in).
  
• Improving our products and services through data analysis.
  

Third-Party Sharing

We do not sell or share your information with third parties, except as necessary to fulfill your order (e.g., with shipping providers).

Data Security

We use advanced encryption and security protocols to ensure your information is protected.

For any concerns about your data, you can contact us through mail or phone.

Customer loyalty Policy

Eligibility

Our loyalty program is open to all customers who register for a Crocs account, either online or in-store.

How It Works

• Earn Points: For every $1 spent, you’ll earn 1 point. Points accumulate with each purchase.
  
• Redeem Rewards: Once you’ve collected enough points, you can redeem them for exclusive discounts, special gifts, or early access to ​new products.
  
• Exclusive Discounts: Loyalty members will receive personalized promotions, including birthday discounts and early access to sales.
  

Customer Care Priority

Loyalty members enjoy faster response times and priority support when addressing any issues with orders or products.

To join, simply sign up on our website or visit a Crocs store and create an account.

Payment Policy

We offer several convenient payment methods for your Crocs purchase:

Accepted Payment Methods

• Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
  
• E-Wallets: PayPal, Google Pay, Apple Pay, and Venmo.
  
• Bank Transfers: Information will be provided upon checkout.
  

Payment Time

All payments must be completed within 24 hours of placing an order. If payment is not received within this period, your order will be ​canceled automatically.

Transaction Confirmation

After completing your purchase, you will receive a confirmation email with the details of your transaction and a receipt for your records.

Secure Payment

We use secure SSL encryption to protect your payment information and ensure that all transactions are processed securely.